Returns relating to all cosmetic products- due to hygiene reasons, no returns or refunds will be accepted.
All sales are final. With exception of damaged items, all sales are made final once goods are received. If goods are damaged, please do send a photo with the damaged good to us at email@example.com with the subject line: DAMAGED, and include your order number. Please note, for lashes, discrepancies may occur, so if the lashes differ from one another in regards to hair assignment, they are handmade and this does not constitute as damaged items. Damages from shipping will need to be reviewed and we cannot guarantee this will resort to replacement of product.
Returns relating to all skincare, haircare and bodycare products- due to hygiene reasons, no returns or refunds will be accepted. Please always do a patch test before first use. Patch test can be done on the crease of the elbow or a small patch on the most sensitive area of the face. Please then monitor the patch for 4 hours. If a reaction occurs then do not use and discard the contents. We cannot accept returns if it not compatible with your skin because of hygiene reasons of the bottle being opened, exposed and contents being used. Please be sure to have read and understood the returns policy before purchasing.
Please read on for further instructions on how to return or claim refund (applies to damaged/manufacturer fault.
All requests for an exchange/Refund must be made within 5 days of receiving your order, and must be returned to us within 7 days from the date the exchange/Refund has been authorised.
All requests for an exchange/Refund must be emailed to firstname.lastname@example.org stating the reason for the return and providing details of the item(s) you wish to return.
Once we have authorised you exchange/Refund a returns address will be provided to you in which you will have to return the item to FWBEAUTY Ltd within the time stated. If the item(s) is/ are not returned to us within the 7 days period from the date the return has been authorised, an exchange/Refund will be refused.
We will only exchange/Refund if the condition that the item(s) is/are unused, unwashed and in such condition that will be resalable. Any items returned in damaged condition caused by the customer will be returned back to customer and no exchange/Returns will be authorised.
Once your return has been received, it may take up to 5 working days for you exchange/Refund to be processed.
The item is your responsibility to return to us and we recommend returned items to be sent in a form of recorded delivery. We will not accept responsibility for items lost in transit. FWBEAUTY Ltd will not reimburse the cost of return shipping costs.
We reserve the right to refuse refunds if the above procedures have not been followed.